Clinic 1: Own Each Patient's Experience
Clinic 2: Align to Build Trust and Confidence
Clinic 3: The KIND Greeting
Clinic 4: Delight with GEMS
Clinic 5: The 5 Ps of Respect
Clinic 6: Ask & Listen to Each Person's VOICE
Clinic 7: Explain and Instruct for Improved Outcomes
Clinic 8: Level 3 - Empathy
Clinic 9: LEARN to resolve complaints
Clinic 10: Peer Coaching: Like & Remember Feedback
Clinic 3: part 2
Coach Assigment Form
Standards & Accountability Tracking Form